Job description
We are actively recruiting part-time and full-time positions. The outline of skills Technical Support Specialist/Associate to join our dynamic, friendly, hardworking team and to provide remote support to our valued clients. The successful candidate will be engaging, personable, reliable, knowledgeable, and detail oriented.

Candidate Qualifications:

• Training in Information Technology, Computer Science, or relevant field (Preferred)
• Ability to interact with end users via phone, e-mail, and chat effectively and professionally.
• Aptitude to independently research, diagnose, troubleshoot, and resolve a variety of technical issues (mostly using Windows based programs)
• The ability to create/write clear & accurate technical documentation
• Awareness of a sense of urgency, reliability, time management, and accountability. Exceptional follow-up and interpersonal (oral and written communication) skills
• Professional and customer-oriented, with critical-thinking skills, and the ability to work autonomously as well as part of a team
• Dedicated home office space (This is a Remote position)
• Remote employees must be based within the US

Duties/Responsibilities: (Again we can accommodate people with various levels of experience. This is a roadmap of opportunity.

• Independently Troubleshoot hardware/software/configuration/technical issues (received via ticketing system, email, phone, or in-person), resolving to client satisfaction in an appropriate time frame
• Provides installation & configuration support of Wireless Access Points, Switches, Battery Backup Units, Workstations, Mobile Devices (phones / tablets), Local and Network based Printers independently
  Proficient in setting up Local and Active Directory based user accounts including Managing Security levels and Principles, as well as Login scripts
• Configures, Administers, Troubleshoots, and Manages: Network Attached Storage (e.g. Synology), Centrally Managed Anti-Virus Technologies (e.g. Webroot), Common network services such as TCP/IP, DNS, DHCP
• Provides exceptional service while adhering to contractual Service Level Agreements (response time)
• Utilizes knowledge of common network commands, utilities, ports and protocols
• Documents configuration additions, changes, and revisions in a timely and thorough manner
• Maintains confidentiality, integrity, & security of clients’ data by adhering to security standards
• Demonstrates flexibility and ability to manage multiple/shifting priorities
• Supports team with client installation assistance, and client-related projects
• Provides education to and knowledge-sharing with colleagues and client end-users
• Performs detailed and prompt (daily) time-tracking for all work performed
• Contributes to team effort by participating in team meetings and sharing technical knowledge
• Collaborates and communicates clearly and professionally with internal and external stakeholders including teammates, clients, and 3rd party vendors
• Maintains professional and technical knowledge by staying up to date with latest/current/relevant technology related to networking, storage, server and client operating systems, Active Directories, wireless and wired connectivity, and security/intrusion software/hardware

Other IMPORTANT Details:

• Positions will have variable time of day requirements, ranging from 8am-11pm EST
• Background check required
• Competitive compensation commensurate with experience/knowledge
• Other benefits include a relaxed work environment, room for growth and development, paid time off, paid holidays, training, etc.
• Remote IT Solutions is dedicated to superior client service and is an Equal Opportunity Employer

Work Remotely

• Yes

Compensation/Benefits

• $50,000-$75,000/yr
• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Paternity and Maternity leave
• Flexible Workplace
• Retirement Plans
• 401(k) Company Match
• PTO

Our Commitment to Diversity
At Remote IT Solutions, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Remote IT Solutions believes that diversity and inclusion among our employees is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.