Remote IT Solutions, LLC, is a Baltimore-based company that specializes in the successful integration and support of business network technologies.
Our Team provides network and computer-related support services to small-to-medium sized organizations in the acquisition, distribution, installation, and support of computer and network systems nationwide.
We are driven by a set of core values and beliefs, which include respect, honesty, integrity, accountability, dedication, kindness, courteousness, compassion and above all, a customer-driven mindset.
Technical Support Specialist (Level I or Level II) Location: Greater Baltimore, MD Area
We are actively recruiting a full-time Technical Support Specialist (Level I or Level II) to join our dynamic, friendly, hardworking team and to provide remote and on-site support to our clients. The successful candidate will be engaging and personable and must be located in the greater Baltimore, MD area.
BS/BA in IT, Computer Science, or relevant field (Preferred)
3+ years experience working as a help desk technician or in another customer-facing role
Ability to directly support 100+ end-users (including executives) across various client sites
Tech savvy with working knowledge of and experience with office automation products, databases, and remote control/support of: hardware, software, computer systems, mobile devices, and other technology
Demonstrated track record of urgency, reliability, and accountability
Proven aptitude to research, diagnose, troubleshoot, and resolve technical issues
Ability to create clear documentation and write accurate/detailed technical specifications
Professional, customer-oriented, cool-tempered, critical-thinking, and able to work autonomously as well as part of a team
Strong interpersonal, oral and written communication, and follow-up skills
Valid and unrestricted drivers license and a reliable vehicle
Dedicated home office space
Position Duties/Responsibilities:
Resolves end-user issues received via ticketing system, email, phone, or in person
Responds timely to end-users based on Service Level Agreements and troubleshoots/ resolves reported issues
Assists end-users with hardware and software by training users on appropriate use
Installs, configures, and maintains hardware, software, systems, networks, printers, scanners, tablets, mobile devices, etc.
Assists with refreshes, installations, and other client-related projects
Maintains a working knowledge of networking, storage, server and client operating systems, Active Directories, wireless and wired connectivity, and security/intrusion software/hardware
Documents hardware and software configuration additions, changes, and revisions
Communicates clearly and professionally
Detailed note-taking and time-tracking for all work performed
Maintains professional and technical knowledge by staying up to date with latest/current/relevant technology
Maintains confidentiality and security of clients data by adhering to company security standards
Contributes to team effort by participating in team meetings and sharing technical knowledge with other team members
Other IMPORTANT Details:
This is a TELECOMMUTE POSITION with on-demand Baltimore-area client site visits
Seeking someone to work either 8am-5pm or 11am-8pm M-F with an additional outside-business-hours on-call requirement
Position requires Lifting (up to 50 lbs), Sitting, Standing, Driving, and Dexterity
Background check required
Relocation and sponsorship NOT available
Competitive salary commensurate with experience/knowledge
Other benefits include a relaxed work environment, room for growth and development, paid time off, paid holidays, training, etc.
Remote IT Solutions is dedicated to superior client service and is an Equal Opportunity Employer
Desired Skills/Familiarity with:
TCP/IP Networking; Backup software; Firewalls & VPNs; Wireless access points; Network Attached Storage (NAS); Microsoft Remote Desktop Services (Terminal Services); Microsoft Windows 10 installation and configuration; Microsoft Office 365 (Hosted Office applications and hosted Microsoft Exchange); Microsoft Office 2013 / 2016 / 2019; AntiSpam software; Antivirus software; Ticketing/Monitoring/Agent systems;
AboutRemote IT Solutions Remote IT Solutions, LLC, is a Baltimore-based company that specializes in the successful integration and support of business network technologies. Our Team provides network and computer-related support services to small-to-medium sized organizations in the acquisition, distribution, installation, and support of computer and network systems nationwide. We are driven by a set of core values and beliefs, which include respect, honesty, integrity, accountability, dedication, kindness, courteousness, compassion and above all, a customer-driven mindset.
Salary Range: $45K-$65K
To apply for this position, please submit the completed form below and attach a PDF of your resume and cover letter.
Senior Technical Support Specialist/Associate Location: Greater Baltimore, MD Area
We are actively recruiting a full-time Senior Technical Support Specialist/ Associate to join our dynamic, friendly, hardworking team and to provide remote and on-site support to our valued clients. The successful candidate will be engaging, personable, reliable, knowledgeable, and detail-oriented, and MUST BE located in the greater Baltimore, MD area.
BS/BA in Information Technology, Computer Science, or relevant field (Preferred)
5+ years experience in a customer-facing role within a computer/network support environment
Ability to directly support 200+ end-users (including a variety of high-level executives/clients)
Solid knowledge of/experience with office automation products, and remote control/support of: hardware, software, computer systems/servers, mobile devices, VoIP/telephony, and other technologies
Proven aptitude to research, diagnose, troubleshoot, and resolve a variety of technical issues
Experience with and the ability to create/write clear & accurate technical documentation
Demonstrated track record of urgency, reliability, and accountability
Exceptional follow-up and interpersonal (oral and written communication) skills
Professional and customer-oriented, with critical-thinking skills, and the ability to work autonomously as well as part of a team
Valid and unrestricted drivers license and a reliable vehicle
Dedicated home office space (This is a Remote position, with occasional travel to various client sites in the Baltimore area)
Position Duties/Responsibilities:
Troubleshoots hardware/software/configuration/technical issues (received via ticketing system, email, phone, or in-person) and resolves to client satisfaction
Provides installation & configuration support of routers, servers, firewalls, & network equipment
Performs Configuration/Implementation/Management within Windows Server environments including Active Directory & Group Policy (Creating user accounts, Managing Security levels and principles, Login scripts, configuration/set up of network printers, etc.)
Configures, Administers, Troubleshoots, and Manages: VoIP/Telephone Systems, Firewalls (e.g. Sonicwall), Network Attached Storage (Synology), Centrally Managed Anti-Virus Technologies (e.g. Webroot), Routers, WAN and LAN (Windows server environments, non-Cisco) including common network services and utilities such as TCP/IP, DNS, DHCP, NLB,
Provides exceptional service while adhering to contractual Service Level Agreements
Utilizes knowledge of common network commands, utilities, ports and protocols
Documents configuration additions, changes, and revisions in a timely and thorough manner
Maintains confidentiality, integrity, & security of clients data by adhering to security standards
Demonstrates flexibility and ability to manage multiple/shifting priorities
Supports team with client installation assistance, and client-related projects
Assists end-users & colleagues, providing training/information on appropriate use
Performs detailed and prompt time-tracking for all work performed
Contributes to team effort by participating in team meetings and sharing technical knowledge
Collaborates and Communicates clearly and professionally with internal and external stakeholders including teammates, clients, and 3rd party vendors
Maintains professional and technical knowledge by staying up to date with latest/current/relevant technology related to networking, storage, server and client operating systems, Active Directories, wireless and wired connectivity, and security/intrusion software/hardware
REQUIRED Skills/Familiarity with:
Windows server/desktop solutions/networking/WAN/LAN/Communications; TCP/IP Networking; Backup software (Veeam preferred); Firewalls (Sonicwall) & VPNs (SSL VPN); Wireless access points (Engenius); Network Attached Storage (NAS); Microsoft Remote Desktop Services (Terminal Services); Microsoft Windows 10 installation and configuration; Microsoft Office 365 (Hosted Office applications and hosted Microsoft Exchange); Microsoft Office 2013 / 2016 / 2019; AntiSpam software; Centrally Managed Antivirus Technologies (e.g. Webroot); Hosted Storage Solutions ( e.g.: Box / DropBox / Share File / One Drive & other cloud based storage solutions); Ticketing/Monitoring/Agent systems (Connectwise Manage / Automate).
Other IMPORTANT Details:
This is a TELECOMMUTE POSITION with on-demand Baltimore-area client site visits
Seeking someone flexible, willing to work either 11am-8pm or 8am-5pm M-F with an additional outside-business-hours on-call requirement
Position may require Lifting (up to 50 lbs), Sitting, Standing, Driving, and Dexterity
Background Check required
Relocation and sponsorship NOT available
Competitive salary commensurate with experience/knowledge
Other benefits include a relaxed work environment, room for growth and development, paid time off, paid holidays, training, etc.
Remote IT Solutions is dedicated to superior client service and is an Equal Opportunity Employer.
Job Type: Full-time
Salary Range: $55K-$75K
To apply for this position, please submit the completed form below and attach a PDF of your resume and cover letter.
